Returns & Refunds
Thank you for shopping with ELLERY.
If you are unhappy with your purchase have 14 days to complete the return process once you receive the item. After having submitted the return request, you have an additional 14 days to ship the product back to us.
We will not be able to accept any return requests beyond these terms.
Please note that items must be returned new, unworn, and with all labels and garment tags still attached. Returns that are damaged, soiled, stained or altered may not be accepted and will returned
Please note for hygiene reasons we are unable to return earrings.
Please note all SALE items are final sale.
Where provided, the original packaging, authenticity cards, dust bags and hangers should be included with your return.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Returns that do not comply with these regulations will not be accepted under any circumstances.
As we are now based out of Europe all orders are sent from Italy and may incur duty and taxes which are to be paid by the receiver.
Submit a Return Request
Please contact firstname.lastname@example.org via email if you would like to return an item(s) from your purchase.
Customer service can request photographic support regarding defective or incorrect merchandise before authorising a return for full reimbursement of shipping and import fees.
Unauthorised returns from our customer care team will not be accepted.
Prepare & Send us your Return
After submitting your return request, make sure to send the items back to us following the below steps:
- Fill out the Return Form that you will find enclosed in the original package sent to you.
- Carefully pack the items and prepare your return.
- Send via tracked post through your local postage service or contact a professional courier to return the package.
If you have misplaced the return form, please contact email@example.com for a copy.
Once the return has been received and inspected by the customer care team, you will receive a confirmation email.
Returns & Refunds Processing
Please note all costs related to return including duty and taxes must be paid by the customer.
We reserve the right to not process the duty and tax unpaid upon return.
We will issue a refund as soon as the return has been reviewed and approved by our quality check team. Your refund will be processed to the original payment method. Please note that refunds may take up to 10 working days to appear on your bank statement, depending on your bank. Please note that if you have received a gift and would like to return it for a refund, the original buyer will receive the refund.
If a returned item does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.