You may return, exchange or refund any item* within 30 days of purchase, for any reason.
*We do not accept returns on Sale/Archive items, but continue to allow exchanges
Returned items must be unworn, unused, unwashed with all original tags attached.
You are responsible for the cost of returning items to us in original condition.
All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.
For hygiene reasons we are unable to return earrings.
You are responsible for the cost of returning items.
HOW TO RETURN
To return, please fill in the Returns Form sent with your item, and send it back to us with your parcel.
Please send returns & exchanges to:
Attn : Customer Care
27-39 Abercrombie Street
Chippendale 2008 NSW
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at email@example.com; email us a brief description and a photo or two showing the defect/fault.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you have received an item different to the one you ordered, we contact firstname.lastname@example.org
RECEIVING A REFUND
Your refund will be credited to the original credit card, PayPal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately, we are unable to influence this.
If you used a gift voucher, you will be issued with a store credit. The amount is automatically added to your Account and will be valid for one year.
The size conversion below will help you establish your ideal size in ELLERY garments and accessories. Please note this is an approximate conversion guide. For further information or advice, please contact customer care.